Returns & Refunds

We want you to feel good about what you order from Paws Along the Path. If something isn’t right, please contact us and we’ll do our best to help.

Returns

If you would like to return an item, please contact us within 30 days of delivery.

Because we work with a carefully selected network of suppliers, return eligibility and requirements may vary by product. Items generally must be unused, in their original condition, and in their original packaging to be eligible for return.

Please do not send an item back without contacting us first. We’ll review your request and provide return instructions if the item is eligible.

Some products may be non-returnable or subject to additional supplier return requirements. If a return is approved, return shipping costs and any applicable restocking fees may be deducted from your refund unless the return is due to an incorrect, damaged, or defective item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photos of the item and packaging when possible. This helps us work with our supplier to resolve the issue as quickly as we can.

We review these situations individually and will work toward an appropriate solution, which may include a replacement or refund depending on the circumstances.

Refunds

Once an approved return has been received and processed, we’ll let you know the status of your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, return shipping costs, and applicable restocking fees are generally non-refundable unless the return is the result of an incorrect, damaged, or defective item.

Exchanges

Because product availability can change, we may not always be able to offer a direct exchange. If you need a different size, color, or item, please contact us and we’ll help determine the best available option.

Need Help?

Questions about a return, refund, or an issue with your order?

Email us at info@pawsalongthepathboutique.com and we’ll help you figure out the next step.